Order and Shipping Confirmation

Once your order has been placed, you will receive an email confirmation with your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.

Orders can take up to 3-5 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. Please note that delivery timelines for made to order items are listed in the product page. In some cases, your order may arrive in multiple shipments.

Where We Ship

We currently ship to U.S. addresses including Alaska, Hawaii and U.S. Territories. We do not ship to PO Boxes/APO/FPO addresses.

The Maker ships internationally with exceptions. To receive an international shipping quote please email shop@themaker.com with the items and quantities you'd like to purchase as well as your exact address.

Shipping Costs

Delivery times and shipping costs will be displayed at check out and are dependent on the weight of your items and shipping location.

Packages are shipped and tracked by UPS. 

You will receive an e-mail with a tracking number when your purchase ships out. If you want an update on your order, please contact the carrier directly. If you believe your package was lost or damaged in transit, please contact the carrier directly to file a claim. We are happy to assist you after a claim has been filed.

UPS: 1-800-742-5877

If you believe your package was lost or damaged in transit, please contact us at shop@themaker.com so we can look into the matter.

Taxes

For orders in the US and Canada, sales tax will be charged on merchandise total where applicable. Taxes are calculated according to shipping destination and itemized on the order summary page.

Return Policy

Returns on eligible items are accepted within 14 days of receipt. Items must be returned unopened/unused, with tags, in their original condition and packaging.

Items that are final sale and cannot be refunded: Perfumes, Jams, Bedding, and Made-to-Order. We also do not accept returns on Items without a receipt, and damaged items.

Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. We have the right to deny a return if the merchandise does not meet our return policy requirements.

To return an item please contact shop@themaker.com.